Terms and Conditions for Online Payments (other than Rates payments)

Introduction

These terms and conditions apply to the use of the online service for payment of all Waitakere City Council ("Council") services and charges other than payments for land and water rates for which different conditions apply, see Terms and Conditions for Online Payment of Rates. Please read these terms and conditions carefully. You will be deemed to have accepted these terms and conditions by authorising a payment through the online payment service ("this service"). Council reserves the right to amend these terms and conditions at any time without notice. You should therefore re-read the terms and conditions each time that this service is used.

Key terms

The following is a summary of the key terms of this service:

• Payment may only be made with Visa or MasterCard credit cards.
• Before using this service, enquiry should be made of the credit card provider as to the nature of any fees payable to the provider
  as a result of using this service. For example, the use of a credit card issued outside New Zealand to make a payment using this service may
  give rise to liability to pay a currency conversion fee.
• Council accepts no responsibility for refusal or reversal of payments which are matters solely between the user of the service and
  the credit card provider.
• The credit card information supplied when using this service is processed by the payment gateway of the service provider and is not
  supplied to the Council. The only information supplied to the Council is the name of the payer, the invoice or notice number, part of the
  credit card number (first 4 and last 3 digits, for validation purposes) and the amount of the payment. It is the sole responsibility of the
  user of this service to ensure that the information entered in the relevant fields is correct. It is recommended that you take and retain a
  copy of the transaction for record keeping purposes, and to assist with the resolution of any disputes that may arise from use of this
  service.
• This service is provided using a payment gateway service provider through a secure website. However, neither the payment gateway
  service provider nor the Council is able to give any assurance that information provided online by a user may not be able to be read or
  intercepted by a third party. The Council does not accept any liability in the event of the interception, "hacking" or other unauthorised
  access to information provided by a user of this service.

No warranty

No warranty, representation or guarantee, express or implied, is given by the Council in respect of the operation of this service.

Disclaimer and Limitation of liability

Council does not accept liability for any damage, loss, cost (including legal costs), expenses, indirect losses or consequential damage of
any kind which may be suffered or incurred from the use of this service.

If however the Council is held to be liable, its liability will be limited to a maximum sum of $100 (GST inclusive).

The above disclaimer and limitation of liability operates only to the extent permitted by law.

Conditions of Use and Privacy Statement

Governing law

Queries and complaints