Key Performance Indicators Surveys 2004

What is the KPI (Key Performance Indicators) Surveys?

Waitakere City Council believes that the best way we can find out if we are doing a good job is to ask residents what they think. Accordingly, every year we conduct surveys to do precisely that: find out what residents think of the services the council provides.

What are the KPI surveys used for?

The KPI surveys are used to identify how well we are performing in key areas . The results are reported in the Waitakere City Council Annual Report and used to help identify where need to make improvements in the future and also how we need to keep up to the mark in areas where we perform well. The information is also useful information for residents to judge how well their council is serving them.

How are the KPI Surveys conducted?

The KPI mail-back survey is conducted using a random sample of people from the Electoral Roll. The KPI phone surveys are telephone interviews each of a random sample of around 300 Waitakere City residents aged 18 years and over.

What questions do the KPI Surveys ask?

The questions in the KPI mail back survey are related to the various activities of the following services that the Council carries out:

• Roading and Traffic
• Parks
• Water
• Refuse
• Libraries
• Recreation
• Community Facilities
• Planning / Resource Management
• Environmental Health and 
• Rates

The questions in the phone surveys are related to what residents of Waitakere City feel about the City, what they do in the City and the adequacy of Council's services. In particular, the questions surround issues such as:

• Community participation
• Leisure opportunities
• Educational opportunities
• Information needs
• Personal Safety
• Civic participation
• Attitudes to Council's expenditure
• Council's ability to inform residents of its policies, decisions and services
• Safety of town centres
• Community buildings
• Transport to and from work
• Pedestrian crossings
• Public Transport
• Ease of getting about
• Housing
• The Green Network

What are the results of the 2004 KPI Surveys?

Main Findings 2004

The following reports include the main findings of each survey and provide a description of the questionnaire, methodology and sampling errors.

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	KPI Summary Report Mail Back Survey 2004	(Size 341K)
	KPI Summary Report Phone Survey 2004 - Part 1	(Size 120K)
	KPI Summary Report Phone Survey 2004 - Part 2	(Size 185K)
	KPI Summary Report Phone Survey 2004 - Part 3	(Size 68K)

2003 KPI Survey Results
 

	KPI Summary Report Mail Survey (July 2003)	(Size 90K)
	KPI Summary Report Phone Survey - Part 1 (April/May 2003)	(Size 85K)
	KPI Summary Report Phone Survey - Part 2 (April/May 2003)	(Size 117K)